Privacy Policy

Last updated: August 21, 2025

1. Information We Collect

Personal Information

When you create an account, we collect information such as your name, email address, and password. For paid plans, we may also collect billing information through our payment processors.

Usage Data

We automatically collect information about how you use DeepGuide, including features accessed, documentation created, and technical data such as IP address, browser type, and device information.

Content Data

We store the documentation, recordings, and other content you create using our platform. This content remains under your ownership and control.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our documentation platform
  • Process transactions and send related information
  • Send technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and customer service requests
  • Develop new features and services
  • Monitor and analyze trends, usage, and activities in connection with our Service
  • Personalize and improve the user experience

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:

Service Providers

We may share information with third-party service providers who assist us in operating our platform, such as cloud hosting, payment processing, and analytics services.

Legal Requirements

We may disclose information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include encryption of data in transit and at rest, regular security assessments, and access controls limiting who can access your information.

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services.

We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

You can request deletion of your account and associated data at any time through your account settings or by contacting our support team.

6. Your Rights and Choices

Access and Update

You can access and update your personal information through your account settings.

Data Portability

You can export your content and data from DeepGuide at any time using our export features.

Account Deletion

You can delete your account and associated data by contacting our support team. Please note that some information may be retained for legal or operational purposes.

Communication Preferences

You can opt out of promotional communications by following the unsubscribe instructions in those communications or by updating your account preferences.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you. These technologies help us provide and improve our services.

You can control cookie settings through your browser preferences. However, disabling certain cookies may impact the functionality of our platform.

We may use analytics services like Google Analytics to understand how users interact with our platform. These services may use cookies and other tracking technologies.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from those of your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: